Design for access
Test the service with people who have different language, accessibility and digital-literacy needs. Keep a usable alternative to the AI route.
Pillar 06 / Society, Culture & Public Value
Who benefits, and who could be left behind?
Examine AI through the experience of citizens, creators and communities. Useful public technology should be accessible, understandable and accountable.
Respect cultural context
For cultural collections, document provenance, permissions and uncertainty. Involve curators and creators in judging what an AI interpretation gets right or loses.
Measure public outcomes
Track successful completion, access, trust and correction of mistakes. Service traffic alone does not establish public value.
Put it to work