Alpha Bank — workplace Copilot adoption
Alpha Bank’s July 2025 release describes Microsoft Copilot adoption by more than 300 employees, supported by EY Greece’s AI and Data teams.
AIStrategy.gr Library
Archives: Use Cases
Alpha Bank — conversational customer service
Moveo.AI publishes a customer case describing Alpha Bank’s use of conversational agents across digital service channels.
National Bank of Greece — document intelligence
Microsoft’s June 2024 customer story describes NBG using Azure AI Document Intelligence to classify documents and extract information for digital banking.
TITAN — AI optimisation and predictive maintenance
TITAN’s digitalisation overview describes AI-supported real-time production optimisation and predictive maintenance, including CemAI. It establishes application areas; it does not provide a single comparable plant-level baseline for the whole programme.
Visual quality inspection
Detect manufacturing defects consistently while keeping human escalation paths.
Legislation and document intelligence
Classify, connect and retrieve large bodies of policy and administrative information.
Citizen-service assistant
Guide people to reliable procedures, documents and services through natural language.
Fraud and anomaly detection
Prioritise suspicious behaviour without replacing accountable investigation.
Life-science evidence discovery
Connect biomedical evidence and identify relevant relationships faster.
Clinical documentation support
Reduce administrative burden while keeping clinicians accountable for the record.