Name the responsibilities
Identify the service owner, data owner, reviewers and escalation route. Record which decisions remain with people and how affected users can seek help.
Pillar 03 / Governance & Regulation
Who is accountable when AI becomes part of a service?
Make responsibility, oversight and user outcomes part of the design. Governance should help an organisation know when a system is useful and when to intervene.
Evaluate the actual use
Assess the intended purpose, affected groups, data and consequences with appropriate legal and technical expertise. Do not infer obligations from company size or a vendor label.
Track outcomes and incidents
Monitor errors, completion rates, accessibility and complaints alongside efficiency. Define a fallback and a process for pausing or correcting the service.
Put it to work